Advancing E-Government performance in the United States through enhanced usability benchmarks
نویسنده
چکیده
Available online 9 August 2008 Several E-Government website usability studies in the United States employ content analysis as their research methodology. They use either dichotomous measures or a generic scale to construct indexes to conduct comparative reviews. Building on those studies, this article suggests a content-analysis methodology utilizing Guttman-type scales wherever possible to refine usability assessments. This methodology advances E-Government performance through enhanced usability benchmarks to stimulate the organizational dynamics that drive performance improvement. © 2008 Elsevier Inc. All rights reserved.
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عنوان ژورنال:
- Government Information Quarterly
دوره 26 شماره
صفحات -
تاریخ انتشار 2009